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Renew Toggle navigation Maintenance Design Build Lawn Care Irrigation Tree Care Magazine Featured Award Winning Projects Business AdviceStories Level Up Operations Professional Development Recruiting and Retention Safety SalesMarketing Sustainability Trends and Technology NALP Going Beyond Customer Service: Delivering a Superior Customer Experience to Lawn and Landscape Clients How I Do It: Environmental Enhancements Plants Seeds with The Next Generation The Importance of Systemizing Your Training Going Beyond Customer Service: Delivering a Superior Customer Experience to Lawn and Landscape Clients May 10, 2024 Business AdviceStories Featured SalesMarketing customer experience customer relations customer satisfaction customer service Comments Off on Going Beyond Customer Service: Delivering a Superior Customer Experience to Lawn and Landscape Clients In the sea of sameness, lawn and landscape companies often highlight their customer service as one of their differentiating factors. However, customer service just scratches the surface of client interactions. The customer service side is the bare minimum,” says Chris Galluzzo, director of account management for Mainely Grass, based in Bedford, New Hampshire. You’re doing […] Read More How I Do It: Environmental Enhancements Plants Seeds with The Next Generation May 9, 2024 Featured How I Do It Recruiting and Retention future of the industry high school students How I Do It Recruiting team building Comments Off on How I Do It: Environmental Enhancements Plants Seeds with The Next Generation The future of the industry is high schoolers and Carmen Kesteven, HR manager for Environmental Enhancements, Inc., based in Sterling, Virginia, has made it her mission to educate them on the landscape industry. If we don’t educate them, if you don’t let them know that the current opportunities that we have in the landscape industry, […] Read More Access Mental Health Resources for Your Employees May 8, 2024 Recruiting and Retention employee retention Mental Health Mental Health Awareness mental health resources team building Comments Off on Access Mental Health Resources for Your Employees May is Mental Health Awareness Month, and NALP wants to help you demonstrate your commitment to the well-being of your employees. Workplaces can be a key source for resources, solutions and activities designed to improve mental health and well-being. Here are some ways to foster a supportive and inclusive workplace culture: Please refer to these […] Read More The Importance of Systemizing Your Training May 7, 2024 Featured Professional Development Recruiting and Retention employee retention professional development team building training training program Comments Off on The Importance of Systemizing Your Training Just like any sports team, you are only as good as your training. If your team doesn’t have a firm understanding of the fundamentals and regularly builds on that understanding, your lawn or landscape company will continue to struggle with quality and efficiency. Operation tempo is so high in the spring that trying to hit […] Read More Team Building: What Employees Like Best About a Good Company Culture May 6, 2024 Featured Recruiting and Retention company culture recruiting and retention team building Comments Off on Team Building: What Employees Like Best About a Good Company Culture You’ve probably heard company culture listed as a top reason employees stay at a landscape organization. Today we’re diving into the more specific aspects they like and the benefits of a strong company culture. What Resonates with Employees Dean DeSantis, owner of DeSantis Landscapes, based in Portland, Oregon, boils it down to trust. Trust that […] Read More Crafting Dynamic Seasonal Color Programs with Plant Material May 6, 2024 Featured Operations additional services commercial landscape landscape maintenance seasonal color Comments Off on Crafting Dynamic Seasonal Color Programs with Plant Material Seasonal color can provide your clients’ properties with that extra bit of pizazz, but coming up with creative designs that offer up that wow factor season after season can be tricky. Melissa Dorsey, vice president of sales for Woodlawns Landscape Company, Inc., based in Mundelein, Illinois, says the key is to hire someone dedicated to […] Read More Analyzing the Future of Single and Multi-Purpose Robots in the Landscape Industry May 3, 2024 Featured Trends and Technology Electric Sheep Robotics landscape maintenance multi-use agent robot robotics technology Verdie Comments Off on Analyzing the Future of Single and Multi-Purpose Robots in the Landscape Industry While sci-fi authors often portray the future of robotics with humanoid creations, Electric Sheep Robotics, Inc., based in San Francisco, California, is exploring the power of multi-purpose AI agents that can automate single-purpose tasks. The company introduced their AI-powered robot, Verdie, earlier this year. It has several different attachments allowing it to string trim, blow […] Read More Cultivating Well-Being: Proactive Measures Landscape Companies Can Implement for Employee Mental Health May 2, 2024 Featured Recruiting and Retention employee retention Mental Health Mental Health Awareness team building work life balance Comments Off on Cultivating Well-Being: Proactive Measures Landscape Companies Can Implement for Employee Mental Health Mental health includes a person’s emotional, psychological and social well-being, which affects how they think, feel and act. When your team members are struggling with their mental health, it can significantly impact your lawn or landscape business. If you are experiencing a high turnover rate, absenteeism, or burnout within your team, these can be symptoms […] Read More Explore Landscape Workshop’s Operations at This Year’s NALP Field Trip May 2, 2024 Business AdviceStories Featured How I Do It Industry News company tour Field Trip Landscape Workshop Comments Off on Explore Landscape Workshop’s Operations at This Year’s NALP Field Trip Is your landscape company looking to grow and scale? Learn from Landscape Workshop, based in Birmingham, Alabama, how they go about effectively scaling up at NALP’s annual Field Trip on June 11-12, 2024. Landscape Workshop has doubled their size in the past five years through organic and acquisitive growth. They are on track to earn […] Read More Exploring Different Landscape Companies’ Training Models April 30, 2024 Featured Professional Development Recruiting and Retention Aiello Landscape EarthWorks employee retention employee training professional development team building training program Yard Solutions Comments Off on Exploring Different Landscape Companies’ Training Models Training is critical to your landscape company’s overall success, but it is often a task that falls by the wayside during the busy season. Thankfully, there’s no one right way to train your team. What works for your operations may not be a good fit for another landscape business, but you can always gain inspiration […] Read More Next PostsGet The Edge Newsletter Stay up to date on the latest trends and strategies for landscape and lawn care businesses. Get the latest news weekly in your inbox. Subscribe Now PLEASE LIKEFOLLOW US! 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